Restaurant Server

JOB OVERVIEW:

Provide fast and courteous service for food and beverages to guests and ensure quality of food and beverage presentation per established standards.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES:

Financial Returns

• Alert Outlet Management of any service and/or safety issue. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• May receive guest payments and process transactions as outlines in the cash and charge procedures as needed.

People

• Prepare food and beverages for service to hotel guests and present food according to established health presentation standards.

Guest Experience

• Greet all guests and take beverage and food orders in a prompt and professional manner.

Responsible Business

• Clear and clean tables in a prompted and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.
• Perform side-work, and any other opening or closing duties as required. Ensure that wait staff stations are clean and maintained with other duties as assigned

   

QUALIFICATION AND REQUIREMENTS

Basic reading and writing. Food service experience with general knowledge of restaurant operations.

This job requires ability to perform the following:

• Carrying, lifting, pushing or pulling items weighing up to 50 pounds.
• Handling food objects: plates, trays, glasses, etc.
• Moving about the restaurant
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• Must be able to work nights, weekends, and/or holidays.
• https://careers.ihg.com/en/job-details/?jobref=Restaurant+Server+Full+Time+-+InterContinental+Houston%7cUS%7c167906#175670