Restaurant Supervisor

Restaurant Supervisor / Signature

Mandarin Oriental, Tokyo is looking for the Restaurant Supervisor to join our Signature team.

Are you a master of craft? Do you thrive in a team that succeeds together,

demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo, renowned for its sophisticated luxury and award-winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji.

About the job

Based at the Mandarin Oriental, Tokyo / within the Signature, our French Fine Dining, the Restaurant Supervisor is responsible for, but not limited to, the overall operation each Restaurant or Bar he or she works for. He or she provides support to the departmental management and guides the Rank & File colleagues in order to achieve the highest standards of service. The supervisor is also responsible to ensure colleague satisfaction and to provide all necessary equipment to them.

As Restaurant Supervisor, you will be responsible for the following duties:

• Maintains a high standard of personal hygiene and grooming at all times
• Wears designated uniform which are well pressed and in a good state of repair
• To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out.
• To be fully informed and aware about all information concerning Food and Beverage outlets and hotel facilities of Mandarin Oriental, Tokyo
• Maintains a good knowledge of all hotel facilities and is able to answer guest questions in a quick, polite and helpful manner
• Handles guest complaints or problems promptly, ensuring that any resolved / unresolved incidents are reported to the manager in a timely manner
• Demonstrates security conscious behaviours in respect of guests, colleagues and hotel property / welfare and reports suspicious circumstances to the managerhttps://careers.mandarinoriental.com/jobs/restaurant-supervisor-signature-tokyo-japan-74e0d2ec-ef4e-4647-9961-4f5e7d126954