Revenue Performance Manager

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

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We are looking for Revenue Performance Manager APAC (Upselling & other Revenue) – based in Ho Chi Minh Corporate Office (Vietnam)

Mission:

Support the APAC Revenue Management function in driving upselling initiatives, room type optimization, revenue growth, commercial performance and Total Revenue Management across the region. Act as a regional center of excellence, supporting hotels, Area Revenue Managers, General Managers, Commercial Directors and the APAC Corporate Office through analysis, project implementation, training, performance monitoring and best practice development.

The role is responsible for developing and implementing regional initiatives that improve RevPAR, TrevPAR, ancillary revenue performance and profitability while supporting the strategic objectives of Melia Hotels International across Asia Pacific.

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What will you have to do?

Upselling Performance & Optimization
    Lead APAC upselling strategy and performance initiatives.
    Manage and optimize Go Up implementation and adoption across the region.
    Develop regional upselling frameworks, KPIs and reporting.
    Identify opportunities to increase upgrade conversion and ancillary revenue.
    Monitor hotel performance and recommend corrective actions.
    Share best practices across APAC hotels.

Room Type Performance Management
    Assist in the development and maintenance of APAC room type performance reporting.
    Analyze room category performance, displacement and mix optimization opportunities.
    Support hotels during budgeting and forecasting processes.
    Identify inventory structure optimization opportunities.
    Support new hotel openings and room type setup strategies.
    Coordinate room type initiatives with Global Revenue Management.

Governance, Process Review & Best Practice Implementation
    Support hotels in reviewing upselling processes, including front office check-in upselling, restaurant upselling and other guest facing opportunities.
    Align practices, processes and reporting across APAC hotels where regional consistency is required.
    Coordinate action plans and follow up with hotel teams to ensure agreed strategies are implemented.
    Support data and reporting integrity by coordinating with hotel teams on PMS transaction codes, revenue mapping and system setup where required.
    Share best practices and create scalable methodologies for future openings, integrations and additional hotels in the region.
    Development of internal and external benchmarking processes and methodologies.

Regional Support Scope

Training & Capability Development
    Deliver training programs to Revenue Managers and hotel commercial teams.
    Develop educational materials and best practice guides.
    Support onboarding of new Revenue Managers.
    Promote consistency of revenue management practices across APAC.

Total Revenue Management
    Assist in the development of APAC Total Revenue Management framework.
    Identify ancillary revenue opportunities.
    Coordinate F&B, Spa and other revenue initiatives.
    Track TrevPAR performance.
    Support pilot projects and implementation.

Corporate Revenue Support
    Support the APAC Revenue Management function with strategic projects and regional initiatives.
    Support the Managing Director APAC and APAC Corporate Office in the preparation of materials for Head Office and regional committees, particularly in relation to ancillary revenues, room type performance and Total Revenue Management topics.
    Develop regional dashboards, reporting and performance analysis.
    Support preparation and analysis of Business Reviews, Budget Reviews, Forecast Reviews and performance updates.
    Assist in the development of SOPs, guidelines and best practices.
    Support implementation of new systems, tools and revenue management processes.
    Coordinate with Global Revenue Management on regional projects.

Change Management & Project Leadership
    Lead regional implementation projects.
    Support new openings and hotel integrations.
    Coordinate cross functional initiatives involving Revenue, Sales, Marketing, Operations and IT.
    Drive adoption of new commercial tools and technologies.

What are we looking for?

EDUCATION AND TRAINING:  Degree or equivalent in business studies or hotel management.
Revenue Management training will be valued positively

LANGUAGES: fluent English and Vietnamese

SPECIFIC KNOWLEDGE:

•    Knowledge and experience in Pricing, Forecasting, Benchmarking…
•    Knowledge of upselling management and knowledge of upselling tools and/or programmes would be an asset.
•    Knowledge of the Opera, Switch, Duetto will be valued.
•    Knowledge of SAP.
•    Knowledge of hotel operations.
•    Demonstrate strong analytical and numerical skills.

•    Ability to inspire and lead a team by example.
•    Ability to work under pressure while always paying attention to detail.
•    Leadership, proactivity, and initiative.

EXPERIENCE: Minimum 5 years Revenue Management experience including Cluster, Portfolio or Area responsibilities.

https://careers.melia.com/job/Ho-Chi-Minh-Revenue-Performance-Manager-APAC-Melia-Hotels-International/1449393333/