JOB SUMMARY
Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
CANDIDATE PROFILE
Education and Experience
CORE WORK ACTIVITIES
Assisting in Food and Beverage Operations
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all employees.
• Responds quickly and proactively to employee’s concerns.
• Uses coaching skills throughout the property.
• Demonstrates self confidence, energy and enthusiasm.
• Motivates and encourages staff to solve guest and employee related concerns.
Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Responds quickly and proactively to guest’s concerns.
• Understands the brand’s service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.
• Follows up to ensure complaints have been addressed to the guest’s satisfaction.
• Develops a relationship with all guests to build repeated clientele internally and externally.
Additional Responsibilities as Assigned
• Complies with all corporate accounting procedures.
• Assists GM as needed with annual Quality audit.
MANAGEMENT COMPETENCIES
Leadership
• Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication – Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making – Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.https://careers.marriott.com/f-b-room-service-assistant-manager/job/0A7BF351553B1F9E6E9981082C64FA5E
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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