Room Service Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An oceanfront resort on Mexico’s pacific, set within a private reserve. Escape to a secluded nature reserve in Mexico’s Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico – far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered.

About the role:

Take food and beverage orders in the room, possess exceptional knowledge of the food and beverage menu items, communicate special requests to the kitchen, as well as information regarding preparation methods and delivery procedures in accordance with Four Seasons standards.

What you will do:

• Answer the phone using courteous and efficient telephone etiquette while obtaining all necessary information to process the guest’s order in accordance with Four Seasons standards. Describe the selection of food and beverage menu items to guests, offering vivid and engaging descriptions of preparation methods, origin, flavor, and presentation of each item.
• Communicate guest orders, including any special needs or requests, to the kitchen using the hotel’s point-of-sale system; verify completed kitchen orders against the original guest order; coordinate the delivery of items to the room by the In-Room Dining Hosts in a timely manner to ensure proper food and beverage quality; accurately close guest checks; record guest charges and gratuities.
• Anticipate guest needs, determine satisfaction, and offer suggestions. Respond promptly and appropriately to guest concerns and requests.
• Positively schedule and coordinate the delivery of beverage, food, and amenity services, ensuring all requests are received, presented, and delivered promptly and accurately.
• https://careers.fourseasons.com/us/en/job/REQ10353286/Room-Service-Coordinator