Room Service Server

JOB OVERVIEW:

Deliver room service food & beverage orders to guest rooms; also assist in the maintenance of room service area and equipment.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES:

Financial Returns

• Complete guest payment transactions as outlined in cash and charge procedures. Document legibly the guest’s order information on guest checks.
• May answer room service phones and record orders; utilize up-selling techniques to increase sales.

People

• Promote teamwork and quality service through daily communication and coordination with other departments. Coordinate VIP deliveries with appropriate departments.

Guest Experience

• Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Delivers and serves food and beverages to hotel guest’s room; set up and serve the order in the guest’s room according to specifications and standards.

Responsible Business

• Describe all menu items; methods of preparation and prices as needed. Work within policy to accommodate guest’s special food requests.
• Perform set-up and closing side-work; stock service station, make coffee, etc. Preset trays as necessary; prepare flatware “roll-ups”.
• May be required to retrieve trays from guest rooms and hallways within prescribed time period.
• May assist with other duties as assigned.

   

QUALIFICATION AND REQUIREMENTS

Basic reading, writing and math skills and food service experience with general knowledge of restaurant operations,

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Moving about the kitchen
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