Rooms Assistant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Experience elevated luxury at Maui’s most glamorous oceanfront resort. Celebrate the wonders of Maui in our open-air beachfront Resort – and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults-only infinity pool. Or set out to explore the island; we’ll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island.

About the location:

Experience elevated luxury at Maui’s most glamorous oceanfront resort. Celebrate the wonders of Maui in our open-air beachfront Resort – and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults-only infinity pool. Or set out to explore the island; we’ll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island.

About the role
We are looking for a passionate Resort Rooms Operations Assistant Manager who strives for excellence in a fast-paced work environment. This position will be assigned to a designated Department depending on the Property need. This position will report to the Department Head for the designated Department.

What you will do

Resort Rooms Operations management generalist position that supports all Rooms Division Departments. (Front Desk, Guest Services, PBX, Concierge/Guest Experience, Housekeeping, Recreation, Reservations, KFAS and Laundry). Understands brand standards and operations requirements for performance in each of the discipline areas. Supervises a given shift at the designated Rooms Division Department depending on Property Need. Directs staff that performs required duties in each area and will also perform these duties on own. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What you bring

•   College Degree or equivalent experience.

•   Two years previous hotel management experience, preferably in the front office.

•   Requires a working knowledge of the Front Desk and Concierges aspect of Four Seasons services, policies or operations and general knowledge of Housekeeping, the Resort and area. Working knowledge is generally learned on the-job.

•   It requires knowledge for the ability to operate computer equipment and the reservations system.

•   The ability to read and speak English.

•   Maui Liquor License

What we offer
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals
•    Salary Range: $75,300 – $83,275

Schedule & Hours

https://careers.fourseasons.com/us/en/job/REQ10351690/Rooms-Assistant-Manager