Rooms Control Manager

Summary of Responsibilities:
Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:

• Act as the sole controller of the hotel’s room inventory, ensuring the right guest is assigned to the right room while meeting guest preferences and maximizing revenue.
• Maintain expert knowledge and usage of Opera Property Management System and Royal Service Manager systems, including analyzing reports and tracking service inconsistencies.
• Facilitate effective communication strategies within the hotel, ensuring clear communication between guests, colleagues, and departments.
• Responsible for blocking and managing all guest room assignments, ensuring optimal inventory usage and alignment with reputation performance goals and revenue targets.
• Review all reservations to allocate the most appropriate room by considering guest history, comments, requests, guest type, and reservation details.
• Maintain complete knowledge of all guest rooms, room categories, and hotel facilities.
• Maintain knowledge of group business, including group masters, room blocks, and group room requests.
• Anticipate and communicate upcoming inventory challenges and occupancy pressures.
• Work closely with the Reservations Manager and Sales Managers to ensure accurate room allocation and group room management.
• Attend daily operational morning meetings and weekly Group Resume meetings.
• Manage room status coordination with Housekeeping and Engineering, ensuring rooms are placed out of order when necessary while optimizing occupancy and revenue.
• Lead by example in strengthening communication between Front Office, Housekeeping, Sales and Reservations and Engineering teams.
• Develop strong working knowledge of Housekeeping operations to ensure effective interdepartmental collaboration.
• Coordinate room assignments, blocking, and operational traces with Housekeeping.
• Ensure strategic assignment and readiness of VIP rooms.
• Prioritize rooms in queue for Front Office and Housekeeping, communicating updates to the Manager on Duty and Guest Relations teams to ensure smooth guest service.
• Ensure room changes and Fairmont President’s Club member arrivals are executed seamlessly.
• Manage NOR (No-Overbooking Risk) and 1E Standby Queue upgrades.https://careers.accor.com/global/en/job/rooms-control-manager-in-the-plaza-a-fairmont-managed-hotel-new-york-united-jid-89004