Additional Information: This hotel is owned and operated by an independent franchisee, JW Marriott. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
• Ensure the implementation of a viable key control program.
• Assist in conducting the required annual quality audit with GM & RD.
• Ensure all team members meet or exceed all hospitality requirements.
• Respond promptly to requests from the Guest Service department.
• Extend professionalism and courtesy to guests at all times.
• Take proactive approaches when addressing guest concerns.
• Provide excellent customer service by being available or accessible to all guests.
• Perform hourly work duties as needed.
• Conduct a bi-annual one-on-one staff meeting.
• Communicate and update all goals and results with employees.
• Extend professionalism and courtesy to employees at all times.
• Take proactive approaches when addressing employee concerns.
• Publish all guest or customer satisfaction results in a timely manner, including all guest satisfaction forms, comment cards, and guest letters.
Follow the property’s recovery plan and specific effort.
• Help associates understand the changing needs and expectations of guests and exceed them.
• Lead by example by demonstrating self-confidence, energy, and enthusiasm.
• Help ensure the team has the capabilities to meet expectations.
• Understand associate and guest satisfaction results and communicate game plans to address areas of need and expand strengths.
• Ensure goals are communicated to the team regarding guest follow-up and productivity.
• Develop policies for the Rooms area.
• Authorize hours for the Managers in their area.
• Know and monitor the auditable points according to the Brand Standard.
• Perform all activities related to their position and those requested by their immediate supervisor.
Academic Training: Minimum 3rd Level degree in Administrative careers with specialization in Hospitality and Tourism or master’s degrees related to Hotel Administration
General Skills:
Self-motivation skills
