Rooms Division Manager

Nestled in the heart of Adelaide’s vibrant CBD, the beloved Mayfair Hotel is entering an exciting new chapter—transforming into Kimpton Mayfair Adelaide in 2026. 

At Kimpton, we do things differently. We’re the original boutique lifestyle brand—known for delivering luxury with a wink: sophisticated, yes—but never stuffy.
We create spaces that feel, experiences that connect, and moments that are personal, playful and a little unexpected. 

This is your opportunity to be part of a transformation where timeless elegance meets bold personality—bringing together the Mayfair’s distinctive character with Kimpton’s signature energy, creativity and human connection. 

We are now seeking a commercially astute and guest-focused leader to join our team as Rooms Division Manager. In this role, you will lead the vision and performance of the Rooms Division, delivering a soulful essence—born from the hotel’s history, creators, locale, community, and people—to create a deeper connection with culture and ensure guests feel welcome, seen, and included. The ideal candidate will be a dynamic leader with a proven track record of providing strategic and operational leadership across the Front Office and Housekeeping functions, ensuring a seamless, elevated guest journey that reflects the hotel’s luxury positioning. 

A little taste of your day-to-day 

• Every day is different, but your key responsibilities will be:

• Lead the Front Office and Housekeeping functions, delivering a seamless, elevated guest experience aligned to a luxury brand positioning  
• Drive Rooms Division performance across revenue, profitability and operational excellence, with accountability for occupancy, ADR and upselling outcomes   
• Play a key leadership role in the hotel’s rebrand, embedding new brand standards, service culture and operational frameworks 
• Inspire, develop and lead high-performing teams, fostering a culture of service excellence, accountability and collaboration  
• Oversee the end-to-end guest journey, ensuring personalised service delivery, strong VIP management and effective service recovery  
• Manage and optimise outsourced housekeeping operations, ensuring performance against service standards, quality benchmarks and commercial targets 
• Partner closely with Revenue, Sales and other departments to drive commercial outcomes and enhance the overall guest experience 
• Maintain strong stakeholder relationships across ownership, corporate teams, vendors and external partners 
• Ensure compliance with all safety, security and regulatory requirements, maintaining robust operational and financial controls  
• Act as a key ambassador for the hotel, supporting brand positioning, community engagement and market presence 
• https://careers.ihg.com/en/job-details/?jobref=Rooms+Division+Manager+-+Kimpton+Mayfair+Adelaide%7cUK%7c163189#167967