Guest Service Agent

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Serve as the primary point of contact for guest requests received by phone, email, or internal systems.
• Accurately log, create, and follow up on service requests and tasks for Housekeeping, Maintenance, Room Service, and other departments.
• Coordinate and track guest requests to ensure timely resolution and guest satisfaction.
• Take Room Service orders in accordance with established standards, including order confirmation, delivery time expectations, and billing accuracy.
• Ensure strict attention to food allergies, dietary restrictions, medical conditions, and guest preferences when processing orders or requests.
• Perform suggestive selling and upselling of beverages and menu items in a natural and service‑oriented manner.
• Transfer calls accurately to the appropriate departments while providing clear and complete information.
• https://jobs.hilton.com/apac/en/job/HOT0CHHC/Guest-Service-Agent