Concierge

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Concierge

Company Description

 

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland’s CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms. We invite you to the front row. We are looking for a warm, energetic, and guest-focused Guest Service Agent to join our dedicated team and help us continue to create exceptional stays.

 

Job Description

 

  • Deliver service excellence at every stage of the guest journey, from check-in to check-out.
  • Be the first point of contact for guests, providing warm welcomes and tailored assistance.
  • Handle front office tasks such as processing reservations, managing guest accounts, and promoting hotel services.
  • Answer guest queries and phone calls with professionalism and efficiency.
  • Reconcile cashier floats at the end of your shift, maintaining accuracy and compliance.
  • Introduce non-members to the ALL – Accor Live Limitless loyalty program and highlight its benefits.
  • Handle special guest requests professionally (e.g., amenities, gifts, celebration arrangements).
  • Maintain strong relationships with external service providers to ensure reliable and high‑quality offerings.
  • Act as a proactive lobby presence, greeting guests, offering assistance, and supporting front‑of‑house flow.

 

Qualifications

 

  • Previous customer service experience (hospitality experience a bonus).
  • Confidence using computer systems, including Microsoft Office and Opera Cloud
  • The ability to multitask, stay calm under pressure, and resolve issues quickly.
  • Strong communication skills and professional personal presentation.
  • A genuine passion for hospitality and a natural ability to make guests feel valued.
  • A positive attitude, team spirit, and a dedication to exceeding guest expectations.
  • A Full, clean, New Zealand Drivers Licence (or overseas equivalent)

 

Additional Information

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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