Rooms Division Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Rooms Division Manager

“Why work for Pullman London St Pancras? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”.

 

Job Description

 

Job Description:  Rooms Division Manager

Reports to: General Manager
Department: Rooms Division (Front Office, Housekeeping, Reservations, Guest Services)
Location: Pullman London St. Pancras

Job Purpose

The Rooms Division Manager is responsible for the overall management and performance of the Front Office, Housekeeping, Reservations and Guest Services departments. The role ensures exceptional guest experiences, operational efficiency, revenue optimisation, and compliance with brand and company standards.

Key Responsibilities

Operational Management

  • Ensure seamless guest journey from reservation to departure.
  • Lead and oversee Front Office, Housekeeping, Reservations and Guest Services teams.
  • Maintain high standards of cleanliness, presentation and service delivery.
  • Conduct regular quality audits and room inspections.
  • Manage room inventory, availability and allocation strategies.

 

Guest Experience

  • Monitor service standards and implement continuous improvement initiatives.
  • Drive outstanding guest satisfaction scores and online reputation.
  • Handle and resolve guest complaints promptly and professionally.
  • Ensure VIP and group arrivals are well coordinated.

Commercial & Financial Performance

  • Work closely with Revenue Management to maximise occupancy and ADR.
  • Monitor payroll, departmental costs and productivity.
  • Prepare and manage Rooms Division budgets.
  • Identify upselling and cross-selling opportunities.

People Management

https://careers.accor.com/global/en/job/rooms-division-manager-in-pullman-london-st-pancras-london-united-kingdom-jid-90508

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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