Rooms Division Manager

“Why work for Novotel London Blackfriars? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining us, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

We are looking for an experienced, hands on Rooms Division Manager to lead our Reception and Housekeeping teams. In this key leadership role, you will oversee the day to day operations of both departments, ensuring exceptional guest service, high standards of cleanliness and the smooth, efficient running of the hotel.

Duties

• Ensures the high standard of services provided for guests and the attainment of the department’s qualitative and quantitative targets
• Is in charge of the organisation and quality of Reception and Housekeeping services offered to guests
• Conveys the hotel’s image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field
• Manages and motivates the teams in order to improve sales and the quality
• Improves the department’s results by increasing sales and the productivity
• Leads and brings life to Accor projects and identity features in the department

Customer Relations

• Develops close relationships with guests throughout their stay
• Is often present in the lobby and at reception in order to meet guests on a daily basis
• Ensures that guests receive a warm and personal welcome

Professional Techniques

• Supervises both department’s organisation and operations
• Initiates new projects, coordinating implementation and follow-up

People and Culture Responsibilities

• Establish on-going training within the departments to meet Brand and Service Standards
• Induct new staff into the team, department and Hotel
• Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on
• https://careers.accor.com/global/en/job/rooms-division-manager-in-novotel-london-blackfriars-london-united-kingdom-jid-102243