Rooms Training Manager

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Training Strategy & Execution

• Design and implement structured Rooms training programs, including onboarding, service standards, product knowledge, systems usage, and guest experience excellence.
• Align all training initiatives with brand standards, operational priorities, and commercial objectives.
• Conduct a blend of on-the-job training, classroom sessions, and coaching interventions to support learning retention and application.

Business Impact & Performance

• Drive measurable improvements in guest satisfaction scores, service quality, and upselling performance through targeted training initiatives.
• Analyse operational performance and identify skill gaps to recommend and implement training solutions.
• Support Rooms leadership in improving overall departmental performance through capability development.

Learning Culture & Team Development

• Foster a strong service culture by embedding brand values, storytelling, and guest engagement principles into all training activities.
• Provide ongoing coaching and performance feedback to team members and supervisors.
• Develop structured learning pathways for supervisory and future leadership roles.
• Identify high-potential talent in the Rooms departments and support succession planning in collaboration with People Development and People & Culture.

Training Governance & Compliance

• Ensure all team members comply with hygiene, grooming, and service standards requirements.
• Maintain full compliance with local regulations and brand audit standards; ensure continuous audit readiness.
• Deliver mandatory training programs and track completion across all Rooms team members.

Content Development & Continuous Improvement

• Develop, update, and standardize training materials, SOPs, manuals, and checklists in collaboration with Rooms leadership.
• Continuously review and enhance training effectiveness based on feedback, audits, and evolving business needs.
• Implement modern learning approaches, including blended learning and digital training tools where applicable.

Monitoring, Reporting & Analytics

https://careers.accor.com/global/en/job/rooms-training-manager-in-rixos-radamis-sharm-el-sheikh-rixos-radamis-sharm–jid-105524