Royal Service Agent

About Fairmont Grand Del Mar

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in the charm of Los Peñasquitos Canyon, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Royal Service Agent.

The Royal Service department is the communication hub of the resort. The expectations of this role are to offer a friendly, timely, uncomplicated service-oriented response to any request. We are committed to problem solving, ownership, guest satisfaction and teamwork and live to our mission of turning moments into memories for our guests.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• To have a complete knowledge of the hotel’s emergency procedures.
• Handle Guest concerns and react quickly, logging and notifying proper areas/departments.
• Establish and maintain an effective communication process with all departments, in particular with
• Front Office, Housekeeping and Engineering.
• Respond to all incoming calls complying with the telephone standards and transferring them to the relevant departments.
• Respond to all emails in the general inbox in a timely and professional manner
• Monitors and responds to guest Kipsu text messages within the Forbes standard time frame (3mins)
• Controlling all phone calls made through switchboard and ensuring they are business related.
• Offering wakeup call services and to action them as per standards
• Ensuring all communication is of business nature as per radio standards.
• Using the standard verbiage and coding system in order to maximize radio communication efficiently.
• Ensuring the radio is in good working order 24/7 and reporting any problems to the chief Security Officer.
• https://careers.accor.com/global/en/job/royal-service-agent-in-fairmont-grand-del-mar-san-diego-united-states-jid-93397