Sales and Group Coordinator

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The role provides vital support to Sales and Marking Team, assisting Conference & Events & Groups Executive,  and the wider team to ensure the efficient execution of group processes and initiatives. This role manages the group enquiry lifecycle following the Groups standard operating procedures, maintaining accurate data across systems, and coordinates rate loading and distribution activities. Acting as a central point of communication between hotels, clients and internal stakeholders, the position delivers technical and administrative support and ensures timely responses. By streamlining processes and enabling operational efficiency.

What you will be doing?

Manage the full lifecycle of group enquiries, from initial request from managed and non-managed accounts through enquiry rate loading via CRM and distribution to hotels.

• Support in completing RFP process for group travel accounts, including data collection, rate setup, and tracking to meet requirements.

• Maintain accurate CRM data and prepare detailed reports on RFP progress, rate audits, and performance metrics for leadership review.

• Co-ordinate the team block requirements for key sporting partnerships along with any additional ad hoc group requirements.

• Manage shared inboxes for group enquiries, prioritising tasks and ensuring timely responses to internal and external stakeholders.
• Ensure that all Accor guidelines in terms of group reporting are followed and implemented.
• Organise and support client visits, site inspections, and familiarisation trips.
• Handle customer or agency enquiries related to group bookings promptly and escalate as needed.
• Contribute ideas to improve efficiency and client engagement within the sales function.

https://careers.accor.com/global/en/job/sales-and-group-coordinator-in-novotel-melbourne-central-melbourne-australia-jid-96211