Sales Coordinator

Duties and Responsibilities

• Main Lead Catcher for Group Enquiries and assignment of leads to group Sales Managers.
• Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements.
• Regularly follow-up with clients and maintain accurate and updated information.
• Perform administrative duties such as typing proposals, letters, contracts, etc.
• Collect data, update databases, and complete departmental monthly reports.
• Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
• Regularly follow-up to ensure set-up requirements meet client needs.
• Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.)
• Provide administrative support to specialty markets & sales department
• Complete tasks related to groups & VIPs
• Create files for group turnovers
• Answer phone calls to qualify business
• Process commission requests
• Run Transient & Group Production Reports
• Order Kosher Meals, Coat check, Furniture, Flowers, etc.
• Process expense reports
• Walk Showrooms and VIP Arrivals
• Site Visit Support
• Personalized Welcome Amenities for VIPs
• Running Arrival Reports in Opera
• Need to have strong customer service and communication skills and can anticipate and meet the needs of clientshttps://careers.ihg.com/en/job-details/?jobref=Sales+Coordinator+-+InterContinental+New+York+Barclay%7cUS%7c170283#179219