Sales & Events Executive

As the local, on property sales contact for customers, the Sales Manager is responsible for proactively soliciting and handling all revenue-related opportunities within the Corporate/Business Travel segment (group, catering, transient).  Actively up sells each business opportunity to maximize revenue opportunity.  Achieves personal and team related revenue goals.  Ensures business is turned over properly and in timely fashion for proper service delivery.  Ensures compliance with Ritz-Carlton Operating Standards to maintain brand integrity.

RESPONSIBILITIES

BUSINESS RESULTS

Sales & Revenue Management

• Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Director of Sales &  Marketing.  Identifies revenue opportunities for the hotel based on the event profile.
• Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet customer needs, and identify opportunities to up-sell products and services throughout the sales process.
• Exceeds company minimum standards with the ShopTalk sales process and acts as a mentor for others within this area.
• Understands the overall market in which they sell – competitors’ strengths and weaknesses, economic trends, supply and demand, etc.
• Builds and strengthens relationships with existing and new customers to include sales calls, entertainment, FAM trips, etc. Conducts customer site inspections
• Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue.
• Responds to incoming inquiries within their market segment.
• Closes the best opportunities for the hotel based on market conditions and hotel needs.
• Creates sales contracts as required.
• Comprehends budgets as needed to assist in the financial management of department. Understands the impact of department’s role in the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.

Guest Satisfaction

• Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.
• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.  Follows up with customer post-event.
• https://careers.marriott.com/sales-events-executive/job/042DDDF83BFC9B424A7946214EB768CB