Sales Manager

JOB OVERVIEW:

Under the general guidance of the Director of Sales, the Sales Manager is responsible for driving revenue through proactive business development, account management, and strategic sales execution. This role focuses on generating new business opportunities, nurturing existing client relationships, and collaborating with the sales team to achieve and exceed monthly revenue goals. The Sales Manager also plays a key role in preparing and executing action plans, qualifying prospective clients, and negotiating rates and contracts. Through a results-driven and customer-focused approach, this position contributes to overall business growth while maintaining high service standards and client satisfaction.

YOUR KEY RESPONSIBILITIES:

• Proactively generate new group and transient business to maximize occupancy and revenue for the 171 room luxury property.

• Manage a portfolio of top-producing national and international accounts, ensuring consistent repeat business and account growth.

• Solicit, negotiate, and confirm group business with a focus on driving revenue and maximizing profitability.

• Identify and qualify new business opportunities through research, referrals, and various lead sources on a consistent basis.

• Develop and maintain strong relationships with key decision-makers, travel planners, corporate buyers, and agency partners.

• Prepare and execute targeted sales action plans to penetrate new markets and grow share within existing ones.

• Conduct in-person and virtual sales calls, site inspections, client entertainment, and familiarization trips as needed.

• Prepare detailed proposals and contracts in line with Delano’s brand standards and revenue management strategies.

• Collaborate with Revenue, Front Office, and Events teams to ensure a seamless guest experience and successful program execution.

• Maintain deep knowledge of Delano’s unique offerings, rate structures, seasonal packages, and brand positioning.

• Input and maintain accurate records of account activity and lead tracking in the Sales Information Management System.

• Monitor competitive performance and adjust sales strategies accordingly to maintain a strong market position.

• Represent Delano Miami Beach at trade shows, sales missions, industry events, and client activations as directed.

• Prepare and submit weekly, monthly, and quarterly production and activity reports to the Director of Sales.

• Support marketing efforts by providing input on promotions, collateral, and digital campaigns tailored to key segments.

• Participate in hotel-wide initiatives and cross-departmental meetings to align business goals and guest satisfaction.

• Provide lateral service and support to other departments as needed to ensure a consistent luxury guest experience.

• Perform additional duties and special projects as assigned by the Director of Sales or Executive Team.

• We recognize we are in the hospitality industry and that may require us to provide lateral service.  We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

SPECIFIC JOB KNOWLEDGE & SKILLS:

• High School Diploma or equivalent required; Bachelor’s Degree preferred, ideally in Hospitality, Business, or a related field

• Minimum of two (2) years of hotel sales experience in a Sales Manager role, preferably within an upscale/luxury or lifestyle hotel brand

• Comprehensive knowledge of sales practices, food and beverage operations, and guest service etiquette
• https://careers.accor.com/global/en/job/sales-manager-in-delano-delano-miami-beach-miami-beach-united-state-jid-56861