Security Agent

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

At Fairmont Jasper Park Lodge, ensuring the safety and wellbeing of our Colleagues, guests and visitors is an integral part of our operations. As a Security Member, your attentiveness, efficiency and commitment will ensure your hotel remains a safe, enjoyable workplace and travel destination.

What you will be doing:

Reporting to the Security Manager, responsibilities and essential job functions include but are not limited to the following:             

• Respond to guest and colleague concerns effectively
• Respond to trespassers and unauthorized persons found on property
• Respond to altercations and complaints, lockouts, in-room safe calls
• Assist in issuing rooms to new colleagues who may arrive after Staff Services hours
• Monitor and report any vehicle infractions – parking, speeding, dangerous driving, etc.
• Monitor and deal with wildlife situations within the property limits
• Respond to any activated fire prevention device (pre-alarms, smoke alarms, rate of rise and heat alarms, fire bells), investigate causes and report findings
• Regularly patrol all developed property areas and buildings
• Complete daily log of shift activities and providing appropriate sections to departments within the hotel for follow-up
• Other related duties as assigned

Your experience and skills include:

• Previous Safety/Security experience an asset
• Valid provincial Security Services and Investigator license required
• Valid Alberta driver’s license and clean driving record required
• First Aid and CPR certification required, preference given to applicants with Advanced First Aid
• Pro Serve certification required
• Fire fighter training an asset
• WHMIS and other safety courses an asset
• Ability to deal effectively with the public in conflict situations
• Computer skills (Excel, Property Manager and MS Office software) are required

About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks & Benefits:

• Subsidized staff accommodation assistance provided
• Starting Rate of Pay: $23.42 per hour
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• https://careers.accor.com/global/en/job/security-agent-in-fairmont-jasper-park-lodge-jasper-canada-jid-79153