Security Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

We’re Hiring!

Four Seasons Resort and Residences Napa Valley is seeking an experienced Security Supervisor to join our Safety & Security team. Be part of an inspiring group that embodies genuine care and the Golden Rule in the heart of wine country.

About the Role:

The Security Supervisor reports to the Security Manager and plays a key role in maintaining the safety and security of our guests, employees, and property. This role is responsible for assisting with all aspects of the Resort’s security & shuttle operations — including daily supervision, training, and support of the Security& Shuttle teams — while ensuring compliance with all Four Seasons standards and applicable regulations.

You will serve as a leader in promoting a culture of safety awareness, emergency preparedness, and teamwork across all departments, while also fostering a professional and compassionate approach to guest and employee interactions.

What You Will Do:

• Lead and supervise the day-to-day Security & Shuttle operations, ensuring the protection of guests, employees, assets, and property.
• Patrol and inspect the property to identify and correct potential hazards, enforcing all safety and security standards.
• Implement, train, and reinforce policies and procedures related to security, safety, and emergency response.
• Respond effectively and calmly to emergency situations; assist with Fire Command Center operations and emergency coordination.
• Conduct and oversee required training sessions such as Fire Life Safety, OSHA, TIPS, Bloodborne Pathogens (BBP), and Hazard Communication.
• Assist in managing Workers’ Compensation claims and maintaining required safety and incident documentation.
• Write and review incident reports, conduct thorough investigations, and ensure follow-up on all security-related issues.
• Serve as a liaison with local law enforcement and emergency services.
• Assist in developing and testing the Resort’s Fire and Emergency Response Plan, including conducting fire drills.
• Mentor, train, and provide real-time feedback to Security Officers & Shuttle Drivers; support hiring, scheduling, and performance evaluations.
• Promote safety awareness throughout the Resort to reduce accidents and loss, providing proactive training and support.

https://careers.fourseasons.com/us/en/job/REQ10361362/Security-Supervisor