Security Supervisor

Mandarin Oriental, Desaru Coast is a rainforest retreat on Desaru Coast, where jungle meets the sea and Malaysian nature, culture, and connection come alive in a perfect balance of calmness and vibrancy. Experience the enduring legacy of award-winning Kerry Hill Architects, where the spirit of tropical modernism comes to life in Mandarin Oriental, Desaru Coast’s final design. Nestled between rainforest and sea, each suite and villa is a study in quiet luxury, thoughtfully framed by nature and attuned to the rhythm of the land.

About the job

The Security Supervisor is responsible for overseeing the day-to-day security operations of the hotel, ensuring the safety and security of guests, colleagues, visitors, and hotel assets. The role includes supervising security personnel, enforcing hotel policies and procedures, responding to incidents, and maintaining a safe and secure environment in line with company standards and local regulations.

As Security Supervisor you will be responsible for the following duties:

Operational Responsibilities

• Supervise and coordinate the daily activities of the Security team and ensure adequate manpower coverage for all shifts.
• Conduct regular patrols of the hotel premises, including guest areas, back-of-house areas, parking facilities, and perimeter.
• Monitor CCTV systems, fire alarm panels, access control systems, and other security equipment.
• Ensure all security procedures, emergency response plans, and standard operating procedures (SOPs) are implemented and followed.
• Respond promptly to emergencies, security incidents, accidents, and guest or employee concerns.
• Investigate incidents, accidents, thefts, and other security-related matters, and prepare detailed incident reports.
• Coordinate with local authorities, including police, fire department, and emergency services when required.
• Ensure lost and found procedures are properly managed and documented.
• Assist in crowd control and traffic management during hotel events and VIP visits.

People Management

• Supervise, coach, and motivate Security Officers to maintain high performance and professionalism.
• Prepare duty rosters, manage attendance, and monitor staff discipline and grooming standards.
• Conduct on-the-job training, briefings, and toolbox meetings for the Security team.
• Participate in the recruitment, orientation, and performance evaluation of Security staff.

Safety & Compliance

• Ensure compliance with hotel policies, health and safety regulations, and local security requirements.
• https://careers.mandarinoriental.com/jobs/security-supervisor-bandar-penawar-johor-malaysia-d71227cd-daf9-458f-88bb-53e9de25a1fe