Senior Event Manager

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Senior Event Manager to join the Catering and Events team!  

Located on 40 acres of lush tropical gardens, this Forbes Recommended property is consistently ranked among the world’s best resorts with 780 rooms, 100,000 square feet of banquet space, and 12 food and beverage outlets. This includes 6 restaurants, 2 bars, a cafe, and in-room dining. 

In this role, you will play a vital role in ensuring the success of our hotel events by handling event documentation, coordinating with various departments, and providing consistent, high-level service throughout the entire event lifecycle.

The ideal candidate is a strong team player that is detail-oriented with a passion for creating exceptional events.

Want to learn more? Hotel Website, Facebook, Instagram, YouTube  

What will I be doing?

As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events.  This position primarily handles complex events.  You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.  Serve as the event planner’s primary contact following turnover on property and is responsible for his/her experience.  May support and act on the behalf of the Director of Catering and Events.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• Organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• https://jobs.hilton.com/apac/en/job/HOT0BZOD/Senior-Event-Manager-Grand-Wailea-Resort