Senior Food Services Supervisor

POSITION SUMMARY

The Senior Food Services Supervisor is a key operational role within the Food & Beverage department, responsible for
supporting the Food & Beverage Manager in the effective and efficient management of daily operations.
The position holder will work closely with the reporting manager to ensure that all operational, service and compliance
standards are consistently achieved in accordance with Marriott brand standards, hotel policies, Health & Safety
requirements, food safety legislation and departmental procedures.
The Senior Food Services Supervisor will provide visible leadership on the floor, support and coach team members,
monitor operational standards and take appropriate action where standards are not being met.
The role is expected to lead by example and promote a culture of service excellence, professionalism, accountability,
teamwork, food safety, Health & Safety and continuous improvement.

KEY RESPONSIBILITIES
• Work closely with the Food & Beverage Manager to achieve departmental operational, financial, guest satisfaction
and quality objectives.
• Support the reporting manager with the effective running of all Food & Beverage operations.
• Take responsibility for the smooth operation of the department during assigned shifts.
• Act as a senior point of contact for team members and provide guidance, support and direction.
• Allocate duties and responsibilities effectively and ensure tasks are completed within agreed timescales.
• Monitor operational performance and escalate significant issues to the reporting manager promptly.
• Ensure opening, operational and closing procedures are completed correctly.
• Maintain effective communication with the management team and other hotel departments.
• Ensure departmental standards and procedures are consistently followed.

MARRIOTT BRAND & SERVICE STANDARDS
• Ensure all team members consistently deliver service in accordance with Marriott brand and hotel standards.
• Lead by example and demonstrate professional, welcoming and genuine guest service at all times.
• Ensure guests are acknowledged promptly and treated with courtesy and respect.
• Anticipate guest needs and respond proactively to requests and concerns.
• Monitor service delivery throughout the operation and take immediate corrective action where required.
• Support the team in resolving guest concerns professionally and in accordance with Marriott service recovery
procedures.
• Promote a consistent culture of guest satisfaction and service excellence.
• Monitor guest feedback and identify opportunities for improvement.
• Support the reporting manager in achieving departmental guest satisfaction and quality targets.

HEALTH & SAFETY

https://careers.marriott.com/senior-food-services-supervisor-london-marriott-hotel-canary-wharf/job/P1-6933718-0?utm_source=marriottcareers&utm_medium=referralwebsite