Additional Information: This hotel is owned and operated by an independent franchisee, Hill Top Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
JOB SUMMARY
Manages the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education and Experience
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High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
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2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Leading Room Operations Team
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Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
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Manages the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping) and manages staff.
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Leads specific team while assisting with meeting or exceeding property goals.
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Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
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Understands employee and guest satisfaction results and develops action plans to attack needed areas and expand on strengths.
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Sets clear expectations, with the General Manager, for the team.
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Verifies that the team has the capabilities to meet expectations.
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Leads by example demonstrating self-confidence, energy and enthusiasm.
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Assists employees in understanding guests’ ever-changing needs and expectations and exceeding them.
Managing Property Rooms Operations Function(s)
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Follows property specific second effort and recovery plan.
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Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
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Takes proactive approaches when dealing with employee concerns.
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Extends professionalism and courtesy to employees at all times.
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Communicates/updates all goals and results with employees.
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Meets semiannually with staff on a one-to-one basis.
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Schedules the team against guest and hours/occupied room goals.
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Monitors compliance with standards and procedures.
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