The Senior Server at Mandarin Oriental Tokyo is responsible for providing exceptional dining experiences to guests, ensuring the highest standards of service and hospitality are consistently met. This role involves leading a section, training junior staff, and maintaining a sophisticated and efficient service flow.
Job Responsibilities
* Provide professional, attentive, and personalized service to all guests, anticipating their needs and exceeding expectations.
* Lead and supervise a designated service section, ensuring smooth operations and adherence to service standards.
* Assist in the training and development of new and junior servers, demonstrating proper service techniques and company protocols.
* Take accurate food and beverage orders, utilizing point-of-sale systems efficiently and accurately.
* Serve food and beverages promptly and elegantly, following established service procedures.
* Maintain a thorough knowledge of all menu items, including ingredients, preparation methods, and potential allergens.
* Possess a strong understanding of wine and beverage lists, offering recommendations and performing proper pouring and serving techniques.
* Handle guest inquiries and resolve any service-related issues with professionalism and discretion.
* Ensure the dining area is impeccably clean, organized, and set up according to Mandarin Oriental standards.
* Collaborate effectively with kitchen staff and other restaurant team members to ensure seamless guest experiences.
* Adhere to all health, safety, and hygiene regulations.
* Process payments accurately and efficiently, handling cash and card transactions.
Job Qualifications
* Minimum of 3-5 years of experience in a fine dining or luxury hotel restaurant setting as a server, with at least 1 year in a senior or supervisory role.
* Demonstrated passion for hospitality and a commitment to delivering exceptional guest service.
* Excellent interpersonal and communication skills, with fluency in English and Japanese (both written and verbal).
* Strong knowledge of international cuisine, fine wines, and spirits.
* Ability to work effectively in a fast-paced, high-pressure environment while maintaining composure and professionalism.https://careers.mandarinoriental.com/jobs/senior-server-tokyo-japan-a80e0950-b94c-4ed3-a864-0d288e8d360d
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of […]
POSITION SUMMARY Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and […]
Company Description For more than a century, Hamilton Princess & Beach Club is Bermuda’s only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues. Here at the iconic “Pink Palace” we […]
Company Description Our mission at Mercure London Bankside is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling – whatever brings you here, we have something for you! As part of our team you can have: Free night stays in our UK […]
POSITION SUMMARY Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with […]
