Server

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Server, Hawthorn Dining Room & Bar. Inspire and create the grandest experience for our guest, clients and colleagues every day. You will embody the highest standards of hospitality. With polished professionalism, genuine warmth, and an expert understanding of our meticulously curated menu and beverage offerings, you will deliver intuitive, elevated service that transforms every dining experience into a lasting memory. Your attention to detail and anticipation of guest needs will reflect the exceptional quality and elegance synonymous with our brand. Reporting to the General Manager, Hawthorn Dining Room & Bar.

Key Responsibilities

• Warmly welcome guests with genuine hospitality and a polished demeanor, setting the tone for an exceptional dining experience that consistently exceeds expectations.
• Adhere to all restaurant and hotel policies, including Leading Quality Assurance Audit (LQA) standards and Sequence of Service protocols, ensuring every touchpoint meets luxury service benchmarks.
• Demonstrate proficiency in tableside service techniques, such as saucing, carving, and finishing, with grace and precision.
• Ensure compliance with liquor laws, practicing responsible alcohol service in accordance with Alberta regulations and hotel policy.
• Maintain in-depth knowledge of all food and beverage offerings, including pairings, seasonal promotions, and local sourcing, to engage and educate guests with confidence.
• Accurately record, communicate, and serve all guest orders in a professional and timely manner, collaborating closely with colleagues and culinary teams.
• Ensure all dishes and beverages are delivered directly by the server or an assisting team member; if clearing, all items to be brought discreetly to designated kitchen areas, maintaining an uncluttered and polished dining room.
• Support the bar team as needed by handling glassware efficiently and discreetly, reinforcing seamless service throughout the venue.
• Create meaningful, heartfelt guest moments through proactive quality checks and prompt resolution of feedback, ensuring no guest leaves unsatisfied.
• Demonstrate awareness and adherence to food safety, hygiene, and environmental sustainability practices as outlined in hotel standards.
• Execute any additional duties as assigned by the Restaurant General Manager or their designate, with professionalism and enthusiasm.