Service Supervisor-Front Desk

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

What will I be doing? 

As the Service Supervisor, you will be responsible for performing the following tasks to the highest standards:

• Supervise and manage the reception work during your duty period, ensuring that high quality and efficient service is provided.
• Communicate effectively with employees, provide clear instructions, pay attention to their performance and motivate them.
• Resolve all guest and staff difficulties and problems while following hotel rules and regulations, maintaining high quality and efficient service.
• Manage the Front Desk / Restaurant and handle any emergency on duty, with good judgment and determination.
• Extend friendly and sincere greetings, patiently listen, communicate and solve all guest and staff difficulties and problems.
• Play a leading role in the team and adjust work hours according to hotel requirements.
• Lead and motivate team members through training and consistent management.
• Take the necessary actions to deal with any complaints in a timely and effective manner, informing the Service Manager where appropriate, ensuring customer satisfaction with solutions.
• Maintain customer profile and information to ensure the validity and accuracy of the reservation.
• Arrange rooms according to guest reservations or preferences and carry out detailed inventory management.
• https://jobs.hilton.com/apac/en/job/HOT0AFK8/Service-Supervisor-Front-Desk