Spa Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the Role:
The Spa Coordinator ensures exceptional guest experiences by welcoming guests, handling inquiries, and managing appointment schedules. The role requires a professional, courteous approach to delivering services and ensuring smooth operations in line with Four Seasons standards.

Key Responsibilities:

• Provide a welcoming and relaxing atmosphere for all guests, offering information about spa treatments, products, and services.
• Manage scheduling efficiently, ensuring the best use of therapist time and maximizing guest satisfaction.
• Maintain cleanliness and organization in the spa reception and retail areas.
• Escort guests to locker rooms and provide orientations, if no attendant is available.
• Recommend and sell retail products, providing guests with home care advice.
• Assist with pop-up spa receptions for group arrivals and various administrative tasks.
• Handle gratuities, product sales, and ensure smooth daily operations, including end-of-day closing procedures.
• Address guest complaints promptly, ensuring their satisfaction.
• Support the spa team with various duties, such as stocking and preparing guest amenities.
• Participate in ongoing training to enhance product knowledge and customer service skills.

Qualifications:

• Interest in fashion merchandising and retail sales in a spa setting.
• Strong organizational and multitasking skills.
• Ability to work under pressure and adapt to changing demands.
• Attention to detail and accuracy with booking and inventory systems.
• A professional, positive attitude and a commitment to high standards of service.
• https://careers.fourseasons.com/us/en/job/REQ10367558/Spa-Coordinator