Spa Director

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

The Spa Director at Chateau Lake Louise is responsible for leading all aspects of the spa’s daily operations while upholding Fairmont’s standards of luxury, wellness, and service excellence. This role ensures the delivery of exceptional guest experiences through effective team leadership, financial management, and strategic partnerships within the spa and wellness industry.

Start Date: December 2025
Contract Type: Permanent

Job Duties Include:

• Oversee all aspects of spa operations, including strategic planning, budgeting, and performance management.
• Lead team members to achieve operational excellence and guest satisfaction.
• Develop and implement ongoing training programs to enhance technical skills, product knowledge, and service delivery.
• Build and maintain relationships with industry partners to grow business opportunities.
• Ensure compliance with all health and safety standards.
• Monitor financial performance, control expenses, and manage payroll, budgeting, and monthly reporting.
• Oversee recruitment, training, performance management, and professional development for the team.
• Monitor payroll, scheduling, and labor costs to ensure optimal efficiency and alignment with business volumes.
• Collaborate with Sales, Marketing, and Public Relations to develop promotions, partnerships, and special events.
• Stay informed of spa and wellness trends to ensure offerings remain relevant and competitive.
• Establish and ensure execution of all departmental goals.
• Meet with group meeting planners to show spa facility and programs.
• Promote and sell customized spa programs to conference groups.
• Tour prospective spa clients.
• Maintain thorough knowledge of competitors, including location, product offering, pricing, and promotions, including sales techniques.
• Review purchase requisitions and expenditures to ensure they are in keeping within a zero based operating expense budget.
• Perform other related duties as required to support the success of the spa and hotel.

Your qualifications and experience includes:

• Minimum 3 years of spa management experience, preferably within a luxury hotel or resort environment.
• Bachelor’s Degree in Business Administration an asset.
• https://careers.accor.com/global/en/job/spa-director-in-fairmont-chateau-lake-louise-lake-louise-canada-jid-74917