Spa & Gym Receptionist

JOB DESCRIPTION

Position Statement:

You are an important part of our team and must perform all duties in an enthusiastic, professional, friendly, courteous and helpful way.  In this leadership role, you must set an example by maintaining a neat, healthy appearance and be physically fit.  You should be familiar with all aspects of the Spa & Gym and uphold all the Spa & Gym’s rules, terms, conditions, events and programs.

Position Summary:

1. To maintain a high guest service focus by approaching your job with the guests always in mind and being proactive in a timely manner towards their needs and requests.
2. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both guests and colleagues.
3. To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
4. To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
5. To maintain high Team focus by showing co-operation and support to colleagues in the pursuit of team goals.
6. To contribute ideas and suggestions to enhance operational/environmental procedures in the Resort.
7. To actively promote the services and facilities of the HILTON Kuala Lumpur and the HILTON Hotels and Resorts to guests and suppliers of the Hotel.
8. To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
9. To ensure that the Hilton’s Brand and Service Delivery Standards are fully implemented and demonstrated by all Members of the Team.

Quality

• To be fully familiar with the HILTON’S Service Delivery and Brand Standards and to follow these standards of service as they apply to the Spa Department.
• Follows Hilton’s operating standards at all times in the spa environment.
• To have a complete understanding of the Hilton Kuala Lumpur’s Team Members Handbook and to adhere to the rules and regulations of the Hotel.
• To maintain a high standard of personal appearance and hygiene at all times by adhering to the Hilton Kuala Lumpur’s Grooming Standards
• To have a complete understanding of and adhere to the Hotel’s policy relating to fire, hygiene, health and safety
• To ensure high standards of cleanliness in the department.
• To remain up to date with local and international trends in the health and leisure services through internet, magazines and other applicable media
• To have a thorough knowledge of all spa treatments, services, holistic therapies, fitness services and retail products available in the Spa and Fitness Department

Customer

• To keep up-to-date with the SALT (Satisfaction and Loyalty Tracking) results and to seek to positively influence these results by following the Hilton’s Service Delivery standards.
• To maintain a high guest service focus through a “Can Do (Vibrant =Star)...” & flexible attitude.
• To always provide guests with an enjoyable and memorable experience
• Constantly strive to increase guest satisfaction through quality, creativity, range and value for money available throughout the property.
• Research and recommend new products & treatments
• To have a thorough knowledge of all well-being services in your department as well as other applicable services offered by the Hotel.
• To ensure maximum room and therapist occupancy at all times
• https://jobs.hilton.com/apac/en/job/HOT0C3C7/Spa-Gym-Receptionist-Hilton-Kuala-Lumpur