Spa Operations Manager

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• Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities and our Diversity & Inclusion initiatives
• Learning programs through our Academies
• Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs, eligibility after 1 month of employment
• Vacation Benefits after 90 days, 401k match at 100% of first 4% of contributions

Spa Operations Manager – Fairmont Sonoma Mission Inn & Spa (Hotel)

Are you a hands-on leader with a passion for wellness and a talent for inspiring teams while delivering exceptional guest experiences? Join the Spa leadership team at Fairmont Sonoma Mission Inn & Spa, where geothermally heated pools, a traditional Roman-style bathhouse, and a curated menu of massages, facials, and body treatments pay homage to the region’s holistic healing traditions.

What you will be doing: Reporting to the Director, Wellness, Retail & Club 1927, responsibilities and essential job functions include but are not limited to the following:

• Provide hands-on leadership for the day-to-day operations of the Spa, including scheduling, payroll support, opening and closing procedures, and service coordination, to deliver a consistently elevated luxury wellness experience
• With a strong front-of-house focus, directly oversee the Reservations Team, Spa Experience Coordinators (Reception), and Spa Supervisors
• Foster an engaged, high-performing work environment through ongoing coaching, feedback, recognition, and development
• Support onboarding, training, and continued development of spa colleagues
• Ensure exceptional guest experiences aligned with brand standards, including seamless guest flow across treatments, thermal amenities, and retail spaces
• Actively manage guest feedback and service recovery to drive satisfaction and loyalty
• Partner with the Spa leadership team on SOPs, workflow optimization, and operational improvements
• Contribute to menu updates, seasonal offerings, and wellness programming
• Support revenue, labor, expense, and retail performance goals, including merchandising and inventory control
• Maintain operational, cleanliness, and presentation standards across treatment rooms, thermal areas, retail, and back-of-house spaces
• https://careers.accor.com/global/en/job/spa-operations-manager-in-fairmont-sonoma-mission-inn-and-spa-sonoma-united–jid-82652