Spa Operations Manager

For more than a century, Hamilton Princess & Beach Club is Bermuda’s only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way.

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world – we are globetrotters!
• Going beyond the walls of our hotel to support our community
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Reporting to the Spa Director, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Oversee the management of all positions:  front desk, spa attendants, spa technicians, and fitness staff.
• Manage, coordinate, and/or conduct new hire orientations, associate meetings and development trainings.
• Ensure all new hires are trained following training manual and exhale guidelines.
• Perform all Human Resources functions, according to corporate policies includes finalizing payroll
• Practice “Management by Walking Around” (MBWA) by providing leadership, being accessible and visible, and inspecting the cleanliness and maintenance of the facility.
• Monitor daily sales activities to ensure that all transactions are completed accurately.
• Partner with the Spa Director of marketing and operations.
• Ensure spa treatment quality controls, including service, cleanliness, and product usage.
• Manage the budget of purchase orders for professional treatment and operational supplies.
• Maintain proper inventory levels for all professional and retail products.
• Conduct annual performance reviews of supervisory and hourly associates, where applicable.
• Partner with Spa Director in preparation of monthly financial variance reports and annual budget development.
• Maintain expertise regarding all standard operating procedures and policies.
• Assist with special projects, events, and promotions as needed.
• Adhere to all applicable policies, procedures, guidelines, and core values.
• https://careers.accor.com/global/en/job/spa-operations-manager-in-hamilton-princess-and-beach-club-a-fairmont-manage-jid-33643