Spa Receptionist

Duties and Responsibilities 
As Spa Receptionist, I will assume full responsibility for the efficient operation in the following:
•    Warmly welcome all guests with a personalized, attentive approach reflecting Six Senses standards.
•    Efficiently manage spa bookings, cancellations, and rescheduling using the spa system.
•    Ensure guest confidentiality and deliver professional service throughout the spa journey.
•    Maintain accurate guest records, including preferences and treatment history.
•    Optimize therapist schedules to balance efficiency and guest satisfaction.
•    Support cleanliness and ambiance at the spa reception and retail space.
•    Educate guests on spa products and assist with retail upselling.
•    Process payments and generate reports accurately and in a timely manner.
•    Communicate effectively with the spa team to ensure seamless operations.
•    Promote and practice sustainability aligned with Six Senses’ wellness philosophy.
Qualifications
To execute the position of Spa Receptionist, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

•    High school diploma or equivalent and at least 2 years’ experience in a similar luxury spas and health clubs with proven references. Hospitality diploma/degree from a recognized hospitality school is preferred.
•    Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I keep myself updated with the latest trends in fitness and wellness.
•    Fluent in English;
•    Massage Therapy and Retail sales background preferred.

The above is intended to provide an overview of the role and responsibilities for a Spa Receptionist at Six Senses Kanuhura. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Kanuhura is an equal opportunity employer. This policy applies to all terms and conditions of employment.