Spa Receptionist

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquility, where sea, land, and subtropical vegetation effortlessly combine with iconic, Moorish-inspired architecture. The 462 guest rooms and suites – divided between the vibrant Citadel and the exclusive Retreat – enjoy magnificent views over the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. An award-winning gastronomic destination in its own right, this 5-star resort in Tenerife’s world-class restaurants range from light, simple cooking to Michelin-starred gourmet cuisine. Providing a haven of escape, this timeless island resort features numerous swimming pools, a 2500m2 Spa & Fitness Center, and the largest Ritz Kids in Europe. Where the shore meets the sea, guests can benefit from an exclusive area on the golden sandy beach of Abama, equipped with complimentary use of sunbeds and umbrellas.

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Who we are looking for…

Are you passionate about creating exceptional wellness experiences from the very first guest interaction? As a Spa Receptionist, you will be the first point of welcome in our Spa & Fitness Center, creating an atmosphere of calm, professionalism, and genuine care. If you enjoy delivering personalized service, have strong organizational skills, and feel comfortable in a detail-oriented luxury environment, we would love to hear from you!

What are your responsibilities are…

• • You warmly and professionally welcome spa guests, in line with The Ritz-Carlton standards.
  • You manage reservations for treatments, spa circuits, and fitness services, both in person and via phone or email.
  • You provide detailed information about treatments, products, facilities, and wellness programs.
  • You coordinate therapists’ schedules and treatment rooms, ensuring smooth and efficient daily operations.
  • You handle payment processes and maintain accurate billing records according to established procedures.
  • You manage incidents, cancellations, and last-minute changes with empathy and a guest-focused approach.
  • You work closely with therapists, fitness staff, and hotel reception to ensure a seamless guest experience.
  • You actively promote treatments, rituals, and retail products, identifying upselling opportunities.
  • You ensure the spa reception area remains tidy, well-presented, and aligned with the brand’s luxury standards.
  • You comply with company hygiene, safety, and confidentiality policies at all times.

What we want from you…

• • You have a naturally service-oriented mindset and a genuine passion for guest well-being.
  • Ideally, you bring previous experience in a spa reception, hospitality, or luxury customer service environment.
  • You are well organized, able to prioritize, and remain calm during high-demand periods.https://careers.marriott.com/spa-receptionist/job/90B2B808548877B3D10276A70849EF05