Spa Receptionist

About Fairmont Grand Del Mar

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in the charm of Los Peñasquitos Canyon, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Spa Receptionist.

Responsibilities

Under the direction of the Operations Manager, oversee reservations, reception desk. Maintain day to day operations of the spa facility to assure a smooth, 5-Star performance while exceeding every guest’s expectation every time all while maintaining a positive working environment.

• Accountable for all front office, reservations, group sales and public area operations.
• Develop and motivate staff to meet and exceed established service standards.
• Create and maintain a professional, safe, nurturing and healing environment where the experience at The Grand Del Mar lends itself to making a difference in our guest’s lives.
• Participate in ongoing training for support staff in the areas of safety, guest service and team building.
• Address staff and guest’s concerns or questions, resolving appropriately.
• Take ownership of any guest or staff related problem and handle accordingly.
• Assure a clean, crisp and sanitary spa.
• Participate in with spa reservations, front desk, group sales and attendant staff to ensure the staff is informed, trained and inspired.
• Maintain availability and dedication to The Spa at the Grand Del Mar, being available to work weekends, holidays, and evenings.
• Work cooperatively and professionally with all departments.
• Attend regular meetings as directed by the Spa Operations manager or Spa Director.
• Comply with all Grand Del Mar Company safety and health policies and procedures.
• Perform the function of a reservations agent and receptionist on a regularly scheduled basis.
• Maintain a thorough knowledge of all treatments and take home products as well as all retail productshttps://careers.accor.com/global/en/job/spa-receptionist-in-fairmont-grand-del-mar-san-diego-united-states-jid-97920