Spa Therapist

Raffles Hotel Singapore is one of the few remaining great 19th century hotels in the world, perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors where suites, social spaces, award-winning restaurants and bars are presented for discerning travellers. No visit to Singapore is complete without a stay here, where the grand historic hotel exudes old-world grandeur infused with the unique charm of the city state.

The Spa Therapist delivers exceptional, personalized spa treatments that reflect the spa’s luxury standards, ensuring memorable guest experiences while maintaining the highest levels of professionalism, hygiene, and service excellence. In addition to delivery of spa treatments, responsibility will also include retailing of homecare products, maintenance of equipment, inventory of products and treatment tools and supplies and acknowledging and responding to relevant customer queries, needs and expectations.

Primary Responsibilities

Guest Experience & Service Delivery

• Deliver all spa treatments (massage, body, facial, and wellness services) in accordance with spa protocols and brand standards
• Conduct professional guest consultations to identify needs, preferences, and contraindications
• Customize treatments where appropriate to enhance results and guest satisfaction
• Create a calm, welcoming, and safe treatment environment
• Handle guest feedback and service recovery professionally and discreetly

Treatment & Technical Excellence

• Maintain strong technical skills and product knowledge across all treatments offered
• Ensure correct usage of products, equipment, and tools
• Adhere strictly to hygiene, health, and safety standards
• Maintain treatment room cleanliness and readiness at all times

Retail & Commercial Contribution

• Actively promote and recommend spa treatments, packages, and retail products
• Achieve individual retail and upselling targets where applicable
• Accurately record treatment notes, product usage, and guest preferences

Teamwork & Professional Conduct

• Work collaboratively with Spa Concierges, Supervisors, and Management
• Participate in training, brand workshops, and product knowledge sessions
• Maintain a professional appearance, grooming, and demeanor at all times
• Support spa operations during peak periods and special events

Operational Excellence

https://careers.accor.com/global/en/job/spa-therapist-in-raffles-singapore-singapore-jid-79756