Spa Therapist

JOB DESCRIPTION

A Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.

What will I be doing?

As a Spa Therapist, you are responsible for performing the following tasks to the highest standards:

• Accurately explain spa treatment menu and packages to guests.
• Providing unforgettable spa experience to our guests by knowing the guest preferences and tailor service accordingly.
• Orient the guests through Spa & Fitness facility, greets guests and provides personal guest service.
• Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms.
• To maintain a high customer service focus.
• To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses.
• To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
• To actively promote the services and facilities of the Hotel to guests and suppliers of the Hotel.
• Provide accurate, appropriate and immediate responses to all requests by guests
• To organize and perform Beauty Therapy Treatments in rooms set up to the Hilton Standards
• To ensure the treatment rooms are clean, well-stocked up and are properly set up prior to commencing the treatment
• Actively promote the spa, treatments, services and retail, as well as seminars, promotions and/or discounts available.
• To achieve daily & monthly sales/ service targets.

What are we looking for?
https://jobs.hilton.com/apac/en/job/HOT0BYD6/Spa-Therapist-Waldorf-Astoria-Ras-Al-Khaimah