Spa Therapist

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

The Therapist administers professional treatments such as body therapy, face therapy and nail therapy to guests. The role possesses excellent communication skills and up sells treatment and products with strong treatment and product knowledge.

What will I be doing? 

As the Therapist, you will be responsible for performing the following tasks to the highest standards:

• Adhere to the customer-first purpose and promptly attend to customers’ needs.

• Communicate well with guests and colleagues.

• Be a positive influence, responsible and proactive in solving problems.

• Flexible and responsive to changes in work requirements.

• Be a good team player, helping team members achieve team goals.

• Advise on departmental operating procedures and improvement of environmental facilities, etc.

• Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times.

• Greet all guests with a warm, friendly and sincere smile.

• Communicate with guests to understand their feedback and provide professional service to them.

• Able to understand guests’ requests and communicate with superiors promptly.

• Adhere to Hilton service standards and service quality reviews.

• Assist in department training for new employees.

• Ensure that the daily opening and closing of the spa is carried out smoothly and

https://jobs.hilton.com/apac/en/job/HOT0C48G/Spa-Therapist-Hilton-Kuala-Lumpur