Spa & Wellness Director

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.

We are turning up the volume in Music City and we want you to join our playlist! Weaving the warmth of southern hospitality with the intuition of Four Seasons service, our team is changing the landscape of Nashville.

The Opportunity:

The Spa & Wellness Director is responsible for overseeing the daily operations of the spa and wellness facilities, ensuring exceptional guest experiences, and driving revenue growth. This leadership role demands a strategic thinker with a passion for wellness, a keen eye for detail, and the ability to inspire and manage a diverse team.

Responsibilities Include (but are not limited to):

Operational Management:

• Oversee all aspects of spa operations, including guest services, treatment rooms, facilities, and amenities, ensuring smooth and efficient day-to-day operations.
• Maintain the cleanliness and functionality of the spa, coordinating with housekeeping and engineering departments as needed.
• Implement and monitor compliance with health and safety regulations, including emergency response procedures.

Team Leadership

• Lead and manage the spa team, including therapists, aestheticians, receptionists, and support staff, providing guidance, training, and support to foster a high-performing and motivated workforce.
• Conduct regular staff meetings to keep employees informed of hotel policies, changes, and ways to enhance service and sales.
• Recruit, interview, and select job applicants; effectively supervise, mentor, and conduct performance evaluations for spa employees.

Guest Experience Enhancement

• Ensure the delivery of exceptional guest experiences and personalized services that exceed guest expectations, including spa treatments, wellness programs, and amenities.
• Interact with guests, providing full knowledge and assistance for maximum guest satisfaction in a friendly but unobtrusive manner.

Financial Management

• Develop and implement strategies to drive spa revenue and profitability, including pricing strategies, package promotions, retail sales, and membership programs.
• Prepare and manage the annual operating budget, capital investment budget, and financial performance evaluations, including reports on sales and operations with supporting statistical data.
• Oversee the administration of goods, requisitions, inventories, storage, and cost-effective usage of all department-related materials and assets.
• https://careers.fourseasons.com/us/en/job/REQ10346295/Spa-Wellness-Director