Staff Residence Manager

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

This position offers a diverse and challenging opportunity for anybody interested in property management, tenant relations, leadership development, and future growth opportunities. With over 300 individual units, 13 residence buildings, and 800 tenants, this position oversees a large real estate portfolio, as well as an operating department servicing mail, shuttles, and uniform services. Working with the Staff Pub Manager, the Residence Lifestyle manager, property maintenance, and directly overseeing a team of 15 agents, one supervisor, and two assistant managers, the Staff Residence Manager strives to curate the best possible living experience for all employees.

• Ensure each resident is provided with adequate, clean and well-maintained housing
• Coordinate and execute the arrival and onboarding of new residents
• Ensure quality of units, furniture, and fixtures are maintained and tracked, including any preventative measures
• Assist, guide, and advise tenants on managing inter-tenant relations in a shared housing environment using empathy and professionalism
• Oversee daily operation of the housing department including property cleanliness, uniform, mail, rental,  & shuttle services
• Communicate, administer, develop, and enforce policies and procedures outlined in the Colleague Residence Handbook and individual lease agreements
• Respond to security reports, and administer resident sanctions up to and including terminations of lease, crisis and emergency response
• Be the Residence liaison in emergency response efforts for housing-related incidents, ensuring proper communication and support for affected residents (power outage, evacuation, wildfire, ect.)
• Research creative solutions and new ideas to a variety of problems and concerns that may arise from residents
• Liaise with Human Resources, Maintenance, Security, and Executive members, to maintain communication, and to ensure support and assistance is acquired for crisis or emergency situations
• Track and maintain resident files, including incident documentation and unit readiness
• Provide leadership, career development, coaching, and performance management for colleagues and leaders in department
• Create and implement annual departmental goals, including action plans to address feedback from the Employee Engagement and Community surveys
• Participate and support long term strategic planning for employee housing
• Oversee the management of department accounting procedures including rent deductions, monthly reports, payroll administration, etc.
• Oversee procurement for supplies and new purchases
• Liaise with the Engineering department for vehicle maintenance and inspections
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives
• Adhere to any and all legislative requirements
• Adhere to all hotel environmental policies and initiatives
• Carry out any other tasks as assigned
• https://careers.accor.com/global/en/job/staff-residence-manager-in-fairmont-chateau-lake-louise-lake-louise-canada-jid-77545