Suite VIP Concierge

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Fairmont is seeking a dedicated Concierge to provide exceptional service for Suite Life, VIP, and long stay guests. This position requires excellent communication across departments, offering personalized assistance with reservations, travel arrangements, dining, and special requests. Ensure an unforgettable experience for all guests, from pre-arrival to departure, and be a key part of our commitment to outstanding guest satisfaction.

Position Type: Permanent
Pay Rate: $23.72
Start Date: June 2026

Job Duties Include:

• Dedicated Concierge for all inquiries of Suite Life guests, VIP guest & Long stay guests
• Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction
• Providing accurate information about activities and dining in the hotel and area
• Offering assistance to all guests in making reservations and arrangements for travel, dining, special requests, and activities
• Serve as a liaison for guests by providing information relating to all aspects of the hotel
• Managing pre-arrival, during the stay, and upon departure close communication

• Concierge or guest services experience is required
• Must possess outstanding guest service skills, including professional verbal communication skills
• Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)
• Highly responsible and reliable, demonstrating initihttps://careers.accor.com/global/en/job/suite-vip-concierge-in-fairmont-chateau-lake-louise-lake-louise-canada-jid-98283