Team Member, Front Desk

Description:

• Greet and escort guests promptly to their rooms
• eloquently suggesting appropriate
• personalized recommendations of the property based on the distinctness of the guest and their visit
• according to ORB Standard.
  – Provide check-in and check-out services for guests in a professional manner
  – Provide guests with a quality room orientation
  – Perform professional lobby patrol duties
  – Provide quality service
• with colleagues
• to all guests by responding to their requests promptly
• efficiently
• and courteously at all time
  – Handle cash drawer properly as outlined in the ORB controller’s manual.
  – Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.
  – Communicate clearly with the Night Auditor and Accounts Department
• including accurately posting transactions and maintaining paperwork according to standard.
  – Demonstrate teamwork by cooperating with and assisting colleagues as needed.
  – Address special guest preferences recorded in guest history profiles
• ensure any learned preferences are properly recorded in accordance with ORB SMS standards.
  – Stay current with developments and procedures in the hotel by attending daily front office briefings and reviewing the front office communications board regularly.

Qualifications:

• THAI nationality only
  – Have been in the relevant working experience for the minimum of 2-4 years in luxury 5 star hotel/resort.
  – Dynamic
• hardworking
• possess the great service mind
  – Good command of English both written and spoken
  – Familiar with Opera system

Education:

Bachelor

Years of experience:

2

Number of positions:

1