Telephone Manager

A Telephone Manager manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.

What will I be doing?

As Telephone Manager, you will manage the Switchboard Department and ensure on-time and accurate handling of Guest and management messages, enquiries and emergencies. A Switchboard / Telecoms Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Manage the daily department operations
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure all messages are correctly and promptly accepted and delivered for both Guests and management
• Ensure all wake up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information, as required
• Demonstrate a high level of customer service at all times
• Comply with hotel security, fire regulations and all health and safety legislation
• Attend appropriate training courses, when required
• Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
• Follow company brand standards
• Assist other departments, as necessary

What are we looking for?

https://jobs.hilton.com/apac/en/job/HOT0CHTU/Telephone-Manager