Telephone Operator

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Telephone Operator

Company Description

 

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Telephone Operator and build your career with us.

 

Job Description

 

 

  • Resolve guests’ complaints/ requests and liaise with the department concerned to ensure immediately follow up.
  • Receive each guest call in a professional and friendly manner.
  • Achieve Quality Audit result of 95% and above through consistent documented trainings.
  • Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
  • Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the time.
  • Check Hotel situation, occupancy, functions, groups, VIPs.
  • Show fullest cooperation and respect within the team and other departments
  • Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.
  • Builds mutual trust, respect, and cooperation among team members.
  • Maintain effective communication with all related department to ensure smooth service delivery.
  • Handle every query in a polite and courteous manner and exceed guest expectations.
  • Ensure guests are greeted by name upon calling as per Rixos Standards.
  • Maintain an up-to-date knowledge of the hotel and local services.
  • Telephone lists are continually updated.
  • Complete management’s long distance call vouchers and record them on the traffic sheet.
  • Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.
  • Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls

 

Qualifications

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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