Job Description
PURPOSE OF POSITION
To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.
KEY ROLES & RESPONSIBILITIES
- Process all incoming and outgoing calls accurately and courteously
- Ensure smooth internal telecommunication as per Fairmont Standards
- Accurately record and control wake-up calls
- Assist guests with international calls and directory queries
- Call guests by name whenever possible
- Abide by principles of guest privacy
- Handle guests requests promptly and report complaints to the Telephone Supervisor
- Aware of local telephone listings and frequently dialed numbers
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
- Maintain a clean work environment
Qualifications
PERSONAL ATTRIBUTES
- Written and verbal communication skills in Turkish
- Written and verbal communication skills in English
- Able to develop rapport with Colleagues and Management staff
- Ability to work cohesively with co-workers as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations
- Able to exercise good judgment with difficult guests
- Understanding and ability to work in a multi-cultural environment
QUALIFICATIONS
- Secondary Education or relevant qualifications in Hotel Management.
EXPERIENCE
https://careers.accor.com/global/en/job/telephone-operator-in-fairmont-quasar-istanbul-istanbul-turkey-jid-87769
