Telephone Operator

PURPOSE OF POSITION

To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.

KEY ROLES & RESPONSIBILITIES

• Process all incoming and outgoing calls accurately and courteously
• Ensure smooth internal telecommunication as per Fairmont Standards
• Accurately record and control wake-up calls
• Assist guests with international calls and directory queries
• Call guests by name whenever possible
• Abide by principles of guest privacy
• Handle guests requests promptly and report complaints to the Telephone Supervisor
• Aware of local telephone listings and frequently dialed numbers
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Maintain a clean work environment

PERSONAL ATTRIBUTES

• Written and verbal communication skills in Turkish
• Written and verbal communication skills in English
• Able to develop rapport with Colleagues and Management staff
• Ability to work cohesively with co-workers as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations
• Able to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS

• Secondary Education or relevant qualifications in Hotel Management.

EXPERIENCE

https://careers.accor.com/global/en/job/telephone-operator-in-fairmont-quasar-istanbul-istanbul-turkey-jid-87769