Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
https://careers.marriott.com/telephone-operator/job/E140C7DA8C46AABC5A80A1227D77D8EF
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Sofitel Al Hamra Beach Resort Job Description We are seeking a Guest Relation Ambassador to join our team in Ras Al-Khaimah, United Arab Emirates. As a Guest Relation Ambassador, you will be the face of our organization, responsible for creating memorable experiences and building lasting relationships with our guests. This role requires a […]
“Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, […]
GUEST RELATIONS EXECUTIVE – JAPANESE Mandarin Oriental, Kuala Lumpur is looking for a Guest Relations Executive – Japanese to join our Guest Relations team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite […]
Como Chofer en Sanctuary Lodge, a Belmond Hotel, Machu Picchu realizarás el recojo y despacho de mercadería, insumos, equipos y enseres del hotel, comprados a proveedores o transferidos de otras propiedades. Tu rol es clave para asegurar el traslado oportuno, seguro y eficiente de los recursos necesarios para la operación, contribuyendo al abastecimiento adecuado del […]
Night Concierge, Rooms Division SHIFT PATTERN (40 hours, 4 days per week) We’re looking for a Night Concierge to join our vibrant and dynamic Rooms Division team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We […]
