Telephone Operator

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Telephone Operator

Job Description

 

PURPOSE OF POSITION

To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.

KEY ROLES & RESPONSIBILITIES

  • Process all incoming and outgoing calls accurately and courteously
  • Ensure smooth internal telecommunication as per Fairmont Standards
  • Accurately record and control wake-up calls
  • Assist guests with international calls and directory queries
  • Call guests by name whenever possible
  • Abide by principles of guest privacy
  • Handle guests requests promptly and report complaints to the Telephone Supervisor
  • Aware of local telephone listings and frequently dialed numbers
  • Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
  • Maintain a clean work environment

 

Qualifications

 

PERSONAL ATTRIBUTES

  • Written and verbal communication skills in Turkish
  • Written and verbal communication skills in English
  • Able to develop rapport with Colleagues and Management staff
  • Ability to work cohesively with co-workers as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations
  • Able to exercise good judgment with difficult guests
  • Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS

  • Secondary Education or relevant qualifications in Hotel Management.

EXPERIENCE

https://careers.accor.com/global/en/job/telephone-operator-in-fairmont-quasar-istanbul-istanbul-turkey-jid-87769

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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