Telephone Operator

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Telephone Operator

 

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider’s customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

 

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

https://careers.marriott.com/telephone-operator/job/E140C7DA8C46AABC5A80A1227D77D8EF

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Assistant Director of Rooms

Job for: Locals

JOIN OUR TEAM! …as Assistant Director of Rooms at The Ritz-Carlton Tenerife, Abama. Who are we looking for? Are you passionate about leading high-performing teams and creating exceptional guest experiences? As Assistant Director of Rooms, you will play a key role in overseeing the daily operations of the Rooms Division, ensuring service excellence, operational efficiency, and full […]

Spain

Guest Experience Manager

Job for: Locals

People  •Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations. •Guest Experience Manager to inspect the condition and cleanliness of hotel vehicles on daily bases •Assure that Hotel entrance and Public Area are to be kept clean at all times •Guest Experience Manager personally […]

Kuwait

Guest Service Representative

Job for: Locals

POSITION SUMMARY   Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to […]

United States

Resa asst

Job for: Locals

We’re Hiring: Assistant Reservations Manager Haritha Villas + Spa is looking for a passionate, detail-oriented, and guest-focused Assistant Reservations Manager to join our team. 📍 Location: On-site at Haritha Villas + Spa If you have experience in hotel reservations, strong communication and organizational skills, and a passion for delivering exceptional guest experiences, we would love […]

Sri Lanka

Lobby Ambassador

Job for: Locals & Expats

POSITION SUMMARY   Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their […]

United Arab Emirates