Telephone Operator

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Telephone Operator

Job Description

 

PURPOSE OF POSITION

To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.

KEY ROLES & RESPONSIBILITIES

  • Process all incoming and outgoing calls accurately and courteously
  • Ensure smooth internal telecommunication as per Fairmont Standards
  • Accurately record and control wake-up calls
  • Assist guests with international calls and directory queries
  • Call guests by name whenever possible
  • Abide by principles of guest privacy
  • Handle guests requests promptly and report complaints to the Telephone Supervisor
  • Aware of local telephone listings and frequently dialed numbers
  • Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
  • Maintain a clean work environment

 

Qualifications

 

PERSONAL ATTRIBUTES

  • Written and verbal communication skills in Turkish
  • Written and verbal communication skills in English
  • Able to develop rapport with Colleagues and Management staff
  • Ability to work cohesively with co-workers as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations
  • Able to exercise good judgment with difficult guests
  • Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS

  • Secondary Education or relevant qualifications in Hotel Management.

EXPERIENCE

https://careers.accor.com/global/en/job/telephone-operator-in-fairmont-quasar-istanbul-istanbul-turkey-jid-87769

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Gift Shop Attendant

Job for: Locals

As a Gift Shop Clerk, you would be responsible for assisting guests and selling merchandise in a timely, friendly and efficient manner in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet and acknowledge guests upon arrival […]

United States

Valet Attendant

Job for: Locals

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 Best Workplace by Great Place to Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its […]

Puerto Rico

Membership Coordinator

Job for: Locals

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. Want to learn more? Hotel Website, Facebook, Instagram, YouTube Classification: Full-Time Shift: Various – must be available to work weekdays, weekends, and holidays. Pay Rate: The pay rate for this role is $28.00 and is based on applicable and […]

United States

Overnight Guest Service Agent

Job for: Locals

Where Disney Magic Meets Relaxed Luxury. Be Part of an Iconic Orlando Experience. Offering over 1000 guest rooms and suites, Hilton Orlando Buena Vista Palace boasts breathtaking panoramic views of Disney Springs, nightly EPCOT fireworks and so much more!  After a long day in the parks, guests can unwind in comfortable rooms featuring modern amenities […]

United States

Valet Parking Attendant

Job for: Locals

Hilton Waikoloa Village is seeking a Valet Parking Attendant. Hawaii Island’s only 62-acre Hawaiian paradise with 3 one of a kind outdoor swimming pools. If you have the drive and passion in providing memorable experiences for guest, this is the position for you! Join us and see why Hilton is ranked the best hospitality brand […]

United States

Add Your Heading Text Here