Telephone Operator

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
contact@hospitalityjobsvacancies.com

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Telephone Operator

Job Description

 

Key Responsibilities:

  • Answer all incoming calls promptly, courteously, and professionally.
  • Handle internal and external calls and direct them to the appropriate departments or extensions.
  • Take and relay messages accurately and ensure timely delivery.
  • Provide information to guests regarding hotel services, facilities, and local attractions.
  • Handle wake-up call requests and ensure they are delivered on time.
  • Log and report any phone system faults or issues to the IT or maintenance team.
  • Maintain updated directory of hotel staff and departments.
  • Assist in emergency situations by following the hotel’s communication procedures.
  • Uphold confidentiality of all guest and staff information.
  • Support Front Office operations when required.

 

Qualifications

 

  • Previous experience as a Telephone Operator.
  • Excellent communication and telephone etiquette skills.
  • Fluent in English; additional languages are an advantage.
  • Strong organizational and multitasking abilities.
  • Basic computer skills and familiarity with telephone systems.
  • Pleasant, professional voice and demeanor.

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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