▪ All applicants must exhibit an approachable and enthusiastic demeanor through body language
▪ Responsible for answering all incoming calls in a friendly and effective manner.
○ Exercise proper telephone etiquette and comply with the hotel terminology and Breeze protocol.
○ Must be comfortable and effective at phone sales and up-selling.
○ Confirm reservations for spa services.
○ Assist with group scheduling.
○ Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze.
○ Must stay current on all relevant certifications.
○ All therapists must be approachable and enthusiastic with good:
o Body language
o Eye contact
o Verbal dialogue.
Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze.
▪ Must stay current on all relevant certifications.
▪ All therapists must be approachable and enthusiastic with good:
o Body language
o Eye contact
o Verbal dialogue.
Ensure that all treatments areas are professionally maintained in accordance with the guidelines and standards of Breeze.
○ Must stay current on all relevant certifications.
○ All therapists must be approachable and enthusiastic with good:
o Body language
o Eye contact
o Verbal dialogue.
○ Assist in upkeep FIT Center and arrange for maintenance service from time to time.
Client Services
○ Knowing all spa services
○ Building initial client profile information and Responsible for providing all guests with personal attention
○ Responsible for developing a professional rapport with each guest to help build trust and brand loyalty as well as generate more in-depth information for the client profile form.
○ Provide guests with the requested information making suggestions and using suggestive selling techniques whenever possible.
○ Work to resolve guest challenges with effective and imaginative problem solving.
○ Knowledgeable about retail items and educating guests on every product they enquire about.
○ Be the first face of Breeze and uphold the ideals of the Breeze philosophy ensuring that guests feel comfortable
○ The ability to graciously respond to guests is essential.
○ Practice sanitation and safety guidelines provided by the Department of Health and the hotel.
▪ Hold Spa Manager License from Ministry of Public Health.
▪ Ability to obtain and/or maintain local government required licenses
▪ Previous experience in spas
▪ Ability to communicate fluently in English and the primary language of the workplace both verbally and non-verbally.
▪ Ability to perform mathematical calculations with speed and accuracy.
▪ Work independently and take initiative with minimal supervision.
▪ Excellent interpersonal skills
▪ Highly organized
▪ Computer literate (Microsoft Office) and competent in learning new software programs.
C. Abilities & Equipment
▪ Maintain working knowledge of the following:
▪ Spa reservations system
▪ Point-of-sale system (POS)
▪ Property management system (PMS)
▪ Communication systems
▪ Effectively communicate with all co-workers
▪ Exert physical effort in transporting up to 10 kgs.
Send your CV to:
Careers.penang@amari.com
Positions are opened to all local and permanent
residence of Malaysia only.
Only shortlisted candidates will be contacted.
Diploma
1
3
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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