Turndown Attendant

• Going beyond the walls of our hotel to support our community
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Summary of Responsibilities:

Reporting to the Night Floor Supervisor, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Treat each and every Guest as a unique individual
• Anticipate Guests’ needs with thoughtful and personal touches.
• Resolve Guest problems and never saying “no” without offering an alternative
• Be an ambassador for the Brand, Hotel, Community and Colleagues.
• Be guided by Fairmont core values; respect, integrity, teamwork and empowerment

• Attend housekeeping office before start of shift to obtain information regarding special requests or special attention guests
• Provide turn down service to all Fairmont Gold, Suites, VIP and FPC member rooms, as well as refreshing requests for other rooms
• Ensure proper service is provide to guests, ensuring bed mats, water, ice and slippers are placed in FG,VIP, FPC rooms
• Ensure refresh service includes replacement of amenities and towels and straightening of personal items
• Place any other amenities in designated rooms as directed
• Report any room discrepancies or maintenance issues
• Record any rooms unable to service, placing card under door and reporting information to Housekeeping Office
• Sign out in Housekeeping Office, returning keys, and room assignment sheet
• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC).
• Perform any other duties, tasks, and assignments within your department as required.