Waiter

• Carry out and ensure compliance with the instructions of your immediate supervisor regarding tasks and obligations assigned to you before and at the end of your shift. 

• Verify that you have all the necessary equipment and supplies to provide room service and handle it properly to avoid breakage, waste, and losses.

• Participate in the “briefings” at the beginning of each shift in order to receive information about the day’s specialties, shortages, VIPs, groups, general comments and exchange of opinions.

• Consistently offer a friendly and respectful attitude to guests when delivering services in their rooms, always maintaining an impeccable posture and presentation.

• The service must be fast and correct, following the SOP for your position, ensuring that your interventions are timely. 

• Before providing the service, we ensure that the order corresponds to the room and the customer’s specifications and requests.

• Prepare the service setups according to the established quality and presentation standards, verifying that all products are included, such as cutlery, salt shakers, napkins, sauces, dressings, etc.

• Handle the services with extreme caution to avoid any accidents, spills or breakages, complying at all times with safety regulations.

• Immediately remove any item or food that the customer does not like; if it is something simple, return it to the kitchen, but if it is more important, inform your immediate supervisor.

• Present the bill to the customer, strictly adhering to the established collection procedures, depending on the payment method. 

• He is punctual for his duties and complies with the policies and procedures regarding discipline, presentation, schedules, transit areas and safety standards established by the Hotel.

• Attend department meetings and continuously participate in training scheduled for your position.

WHAT ARE WE LOOKING FOR?

Local language and advanced English.  A third language will be highly valued.