• Ensures that minimum brand standards have been implemented.
• Ensures that all Food and Beverage Essentials are implemented.
• Responds to the results of the consumer audit and ensures that the relevant changes are implemented.
• Works closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Maintains par stocks of all equipment and guest supplies as required.
• Sets up venue as per guest requirement.
• Checks/ tests all audio vision equipment prior to any function.
• Places all signage for functions at proper place/ location.
• Assists to handle any last minute’s guest’s request and consults immediate Team Leader for advice or solution if encounter any difficulties.
• Ensures all linens and equipment are clean before sending to the store.
• Works closely with the Housekeeping Department to ensure cleanliness of the function venue at all times.
• Works closely with the Engineering Department to ensure the serviceability of all equipment throughout the function.
• Works closely with the Art Department in decorating the function venue.
• Have a thorough knowledge and understanding of all food and beverage outlets and cross sell whenever necessary.
• Fully conversant with all aspects of the Micros System.
• Computes bill and accepts payment as required.
• Performs the function of cashier as required.
• Verifies cash received ensuring only genuine money been collected.
• Verifies all credit cards presented by guest before to validity of the card.
• Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
